FAQs

Is my injury, illness or disability suitable for this format of care?

This format of care is appropriate and extremely beneficial for most injuries. If it is not, we will tell you after your initial assessment and give you a full refund. In some circumstances you may require further assessment from your general practitioner as imaging may be required. If your therapist feels you would also benefit from some form of manual therapy, they will discuss this with you. If you are not sure that we can help, then please contact us. For more information, please refer to the services page.


How can you assess something without seeing me in person?

Assessing a person is a highly skilled process which takes years to develop. Physiotherapist’s are trained extensively in this important skill. There have been many studies reporting both the accuracy and patient satisfaction of a physiotherapist’s assessment and diagnosis.

Assessment consists of two components: firstly, a subjective assessment or history and secondly, an objective assessment or physical. Any good clinician will tell you that the most important component to an accurate diagnosis is good history taking, and this can be performed exceptionally well in person, on the phone, or by video messaging by a skilled physiotherapist. In most circumstances, the clinician can be quite certain of the diagnosis after the history alone, and the physical assessment merely confirms the diagnosis and establishes some base line measurements for future reference.

The use of webcams allows the therapist to walk a person through the physical assessment, allowing them to confirm the diagnosis and establish baseline measurements that can be reassessed in the future to check progress. Of course, it is not possible to perform some tests, but most orthopaedic tests require the patient to copy a movement and the clinician notes if there was, a) reproduction of the person’s pain, b) how and how far a person can move. There have been several studies comparing the accuracy of online versus in person assessments for low back pain, stroke, multiple sclerosis, shoulder conditions, ankle injuries, lower limb disorders and post total knee replacement, all of which showed excellent (statistically significant) correlation.


How can you treat something without hands on treatment?

Here at Cloudphysio we believe in empowering people. This is done by listening to you and helping you with your problem. Online management lends itself well to treating conditions with exercise, education and reassurance. And you know what – the vast majority of research supports this hands off approach. Yes, at times passive hands on treatment can be a useful adjunct to an active rehab program, but not as often as one is lead to believe. Take control of your rehabilitation and let one of our caring professionals give you the information you need to manage your condition best.


What services do you offer?

Essentially Cloudphysio is a physiotherapy outpatient clinic or private practice. After graduating from university physiotherapists pursue a career in one of three main fields: musculoskeletal, neurology or cardiorespiratory. All three field’s offer outpatient services but the one you would most likely have heard of would be musculoskeletal.

If you’ve sprained an ankle, developed back or neck pain or are rehabilitating after orthopaedic surgery, these are the guys you would see. A person with multiple sclerosis or after a stroke, as well as many other neurological conditions may be seen by a neurorehab outpatient physiotherapist. A person may also be seen for cardiac rehab or management of COPD (chronic obstructive pulmonary disease) at a cardiorespiratory outpatient clinic.

Our online clinic is growing fast and we are pleased to bring on-board physiotherapists with a variety of expertise. For more information about the services we offer please visit our services page.

Do I need a referral from my doctor?

Physiotherapists work very closely with the medical community and doctors often refer people to see us. However, a doctor’s referral is not necessary to see a physiotherapist. You may want to check with your insurance provider as some insurance companies require a doctor’s referral for reimbursement.


What types of consultations do you offer and how much does your service cost?

We want to provide you with the best possible service and the right service for you and your needs. The initial assessment is very important for an accurate diagnosis and treatment plan, so we like to put a lot of time into this part. Follow-up visits will on occasions be brief and at other times be more in-depth depending on the needs of the individual. We are able to offer unlimited follow-up visits within a certain time frame so we can regularly see how you are getting on without the worry of a tariff per visit system. That is the beauty of online care. Please visit our consultations page for more details.


How do I pay?

When you book an appointment through Contact Us, you will be asked to add a brief description as to what is going on and how we can help you. When we receive this email, we will send you a personalized introductory email explaining step by step what to do next. This will include how to schedule a specific time and date as well as how to pay. Payments can be made either by using an existing Paypal account or by credit card as a one off payment.


Can I claim this appointment back through my health insurance provider?

We recommend that you check with your insurance provider first before starting your treatment. We will provide you with a detailed receipt for any services rendered with the physiotherapist’s name and licence number, as well as the date of service and fee paid so that you may be able to submit for reimbursement to your insurance provider.


I live in Timbuktu, can I still use your service?

We would love to help everyone no matter their location. The internet is a fantastic tool to enable anybody anywhere to access services. One of the founding premises for Cloudphysio is that we can connect people in need to highly skilled practitioners to offer outstanding care. However, there are some jurisdictional obstacles in our way.

In Canada, it is a provincial college requirement that a physiotherapist be licensed in the territory that they are physically located and are practicing in. As telerehabilitation is a fairly new concept, most regulatory boards have a position statement requesting that the health care professional also be registered in the territory that the person receiving care is located at the time of the consultation. It is our duty to ask the country that you are physically located in, and province or state (if applicable) so that Cloudphysio can ensure that you are matched with a physiotherapist who is licensed in your location.

This rule applies for people residing in Canada, USA, UK and Australia. If you do not live in any of the above mentioned countries, please Contact Us and we will check with your local physiotherapy regulatory body for you.

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